Why Cleaning Causes More Deposit Disputes Than Anything Else
Cleaning tops the tables at all three England schemes. The TDS 54% and the DPS 29.38% measure different things and must not be averaged.
Read moreAn inventory clerk does not look at a house the way you clean it. The check-out report is built room by room and item by item, mirroring the check-in report line for line, and the kitchen carries more separately scheduled entries than the rest of the property put together. Work the house in the clerk’s order rather than your own and almost nothing gets left behind.
In the same order as the check-in report, because the entire point of a check-out is to lay the two documents side by side. That usually means entrance and hall first, then the principal rooms on the ground floor, then the kitchen, then up through the bedrooms, bathrooms, landing and any loft hatch or cellar head, and finally the exterior, the garden and the bins. Within each room the clerk works top down: ceiling and light fitting, walls and any coving or picture rail, joinery, glazing, fitted storage, then the floor. Photographs are taken as they go.
Two things follow from that. Detail is unevenly distributed, so the kitchen and bathrooms are itemised at a level the bedrooms never are. And the hall, stairs and landing form one entry that in a shared house belongs to everybody and therefore to nobody. If you are handing back a shared house in Selly Oak, that is the part which has genuinely never been cleaned.
Because the appliances are separately scheduled items with their own condition entries, and because a kitchen photographs badly. An oven alone has five distinct surfaces a clerk will look at, and each one can be shown in a single frame that needs no explanation. A tired carpet needs a paragraph of argument. A greasy oven roof needs a picture. The asymmetry is the whole reason the kitchen swallows most of the time on a proper move-out clean.
A clerk who opens an untouched oven also looks harder at everything after it. That is a reasonable inference from a sample rather than bias, and it is why the kitchen is the room to get right first.
Then the fixed kitchen. Tops of the wall units, which sit above eye line and are almost never touched. The underside of the unit directly over the hob. Cupboard interiors, handles, hinges and the plinth along the bottom. The sink, waste, overflow and the base of the taps. The silicone bead at the splashback and around the sink cut-out. The ceiling above the hob, which collects an airborne fat film that goes tacky and holds dust. Birmingham city’s water is soft on Severn Trent’s Elan Valley supply, so what is on those surfaces here is grease rather than heavy scale, and it wants a degreaser and dwell time rather than an acid.
Grout, sealant and the shower screen, in that order of trouble. A bathroom is a small room with a large number of junctions, and junctions are where a clerk points a camera. Everything below is a normal line on a check-out report rather than an unusually harsh one.
One honest limit. Silicone that has gone black through its full depth is finished, and cleaning buys a fortnight at most. That is a replacement with a caulking gun, and it belongs to the landlord as a fabric repair rather than to you as a cleaning failure.
They get missed for one reason: they sit above eye line, behind something, or in a plane nobody looks at while standing up. On the period stock in Harborne and Edgbaston the list runs longer, because deep skirtings, panelled doors and sash boxes hold dust a 1980s flat has nowhere to put.
Fair wear and tear is deterioration that happens naturally or through the tenant’s reasonable use of the property, and a landlord in England cannot deduct from a deposit for it. The distinction that matters most at check-out is that cleanliness and condition are two different things. A carpet flattened along the traffic lane from the hall to the kitchen after three years is condition. The same carpet with a ring of spilled sauce on it is cleanliness. Grout that has lost its whiteness over a decade is condition. Grout with soap film and mould on it is cleanliness.
Adjudicators also weigh how long the tenancy ran and apply betterment, meaning a landlord must not finish better off than they started. An unevidenced claim for a full professional clean of a property let in mediocre condition tends to fail. The detail is in our note on whether a landlord can charge you for cleaning, and the scheme data behind it in why cleaning tops the dispute tables.
They are all on the report. The garden is scheduled as grass, borders, paths, any hard standing, the shed and the furniture, and it gets compared against a check-in photograph taken in a different season. Paths that have gone green over a winter are a genuine grey area; a border full of your own rubbish is not.
Bins are simpler and they are where real money gets lost. Birmingham City Council runs a chargeable bulky waste collection, garden waste is a paid annual subscription, and the household recycling centres operate on a booking system, so you cannot drive up with a car full on the last afternoon. Waste services have also been subject to industrial action, so check the current position first. Bins go back empty with the lids closing and nothing bagged beside them. Clear the meter cupboard and the space under the stairs too, because both get opened and photographed.
As the last thing that happens in the property, after the last box has gone and ideally the day before the appointment rather than a week before. If carpets are being washed they go in first and need drying time, because a clerk records a damp carpet under the condition heading and that is the worse entry. Whether you need a move-out clean at all or something broader is set out in end of tenancy clean or deep clean.
Everything, in a way that compares with the check-in set. The Tenancy Deposit Scheme’s resolution team has said plainly that photographic or video inventories remain the single most effective way to support a claim, and that adjudicators can only decide on the evidence provided. Evidence you did not take is evidence that does not exist.
Work the list in the clerk’s order, photograph as you go, and the check-out becomes a comparison rather than an argument. If you would rather hand the whole thing over, tell us the property type, the number of bathrooms, the oven type and the check-out date, and we will scope end of tenancy cleaning against that list and give you a price and an estimated time before we start rather than after.
Private renting now accounts for 22.6% of Birmingham households, up 4.7 percentage points on 2011 and the largest tenure shift the city recorded in the 2021 Census. That is a great many check-out appointments a year, and they cluster in the housing that was easiest to convert: the late-Victorian terraces of Selly Oak and Bournbrook, the subdivided villas of Moseley and Edgbaston, and the smaller bay-fronted terraces of Kings Heath.
The report a clerk fills in is the same document everywhere in the city. The house it gets applied to is not. A purpose-built flat off the Hagley Road has a fitted kitchen, a shower room and six windows. A three-storey Edwardian house in Harborne has picture rails, deep skirtings, sash boxes, panelled doors, original boards with gaps between them and a rear addition on the back, and every one of those is a place dust sits and a photograph can be taken.
We do this work across Birmingham and the West Midlands. If you want the detail on how we do it and what it costs, see our end of tenancy cleaning service, or read about the areas we cover it in most: Selly Oak, Edgbaston and Harborne.
Adefem Concepts Solutions Ltd. is insured, locally owned, and based in Selly Oak, Birmingham.
Keep reading
Cleaning tops the tables at all three England schemes. The TDS 54% and the DPS 29.38% measure different things and must not be averaged.
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A blanket professional cleaning clause is unenforceable in England. A deduction for a property returned dirtier than it was let is not.
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The full scope room by room, including the jobs that are not in a deep clean as standard: carpets, upper windows, lofts, clearance and any repair.
Read moreSend a few details or photos and we’ll come back with a clear price and an estimated time, with no obligation.